Refund Policy

Last updated: May 20, 2024

1. Introduction

At CS Gaming Hub, we strive to ensure complete customer satisfaction with all our products and services. This Refund Policy outlines the conditions under which we offer refunds for our premium content, membership subscriptions, and any other paid services available on our website.

We encourage you to read this policy carefully before making any purchases. By purchasing any products or services from CS Gaming Hub, you agree to be bound by this Refund Policy.

2. Refund Eligibility

CS Gaming Hub offers refunds under the following conditions:

2.1 Premium Content

  • For one-time purchases of premium content (such as guides, e-books, or reports), we offer a 14-day money-back guarantee from the date of purchase.
  • To be eligible for a refund, you must not have downloaded, accessed, or consumed more than 25% of the content.
  • If technical issues prevent you from accessing the content and our support team cannot resolve these issues within 72 hours, you are eligible for a full refund regardless of the 14-day period.

2.2 Subscription Services

  • For subscription-based services (such as premium membership or market analysis subscription), we offer a 7-day money-back guarantee from the date of your initial subscription.
  • If you cancel your subscription after the first 7 days, you will not receive a refund for the current billing period but will continue to have access to the subscription benefits until the end of that period.
  • No partial refunds are provided for unused portions of a subscription period after the initial 7-day period.

2.3 Consulting Services

  • For personal trading consultation or coaching services, we offer a 100% satisfaction guarantee for the first session.
  • If you're not satisfied with your initial consultation, you may request a full refund within 48 hours of the completed session.
  • For subsequent sessions, no refunds are provided once the consultation has been delivered.

3. Conditions for Refund

To qualify for a refund, the following conditions must be met:

  • Your request must be made within the eligible time frames specified in Section 2.
  • You must provide a valid reason for requesting a refund, such as dissatisfaction with the content, technical issues, or service not meeting advertised claims.
  • You must have made the purchase directly through our official website. Purchases made through third-party platforms are subject to the refund policies of those platforms.
  • You must provide proof of purchase, including order number, date of purchase, and the email address used during the transaction.
  • For subscription services, you must not have violated our Terms and Conditions during your use of the service.

4. Non-Refundable Items

The following items and services are non-refundable:

  • Any digital content that has been downloaded, accessed, or consumed beyond 25% of its total content.
  • Customized or personalized services that have been delivered according to specifications.
  • Subscription renewals after the initial 7-day period.
  • Services that have been fully delivered and completed.
  • Group coaching or webinar sessions that you have attended or had access to the recording.
  • Products or services clearly marked as "non-refundable" at the time of purchase.
  • Purchases made using promotional codes, discount vouchers, or special offers that explicitly state they are non-refundable.

5. Refund Process

To request a refund, please follow these steps:

  1. Send an email to support@csgaminghub.com with the subject line "Refund Request".
  2. Include the following information in your email:
    • Your full name
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
    • Any relevant screenshots or documentation supporting your request
  3. Our customer support team will review your request and respond within 2 business days.
  4. If your refund request is approved, we will process the refund to your original payment method.
  5. For subscription services, you may also need to cancel your subscription through your account settings to prevent future charges.

6. Refund Processing Time

Once your refund request has been approved, please allow for the following processing times:

  • Credit/Debit Card Payments: 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
  • PayPal Payments: 3-5 business days for the refund to be credited to your PayPal account.
  • Bank Transfers: 7-14 business days for the refund to be processed and appear in your bank account.
  • Cryptocurrency Payments: 3-7 business days for processing. Refunds will be issued in the equivalent USD value at the time of refund, not the original cryptocurrency amount.

Please note that while we process refunds promptly on our end, the timing of when the refund appears in your account is subject to your financial institution's processing times, which are beyond our control.

7. Exceptional Circumstances

We recognize that exceptional circumstances may arise that are not covered under our standard refund policy. In such cases, we reserve the right to evaluate refund requests on a case-by-case basis.

Exceptional circumstances may include:

  • Extended service outages or technical issues on our end that prevent access to purchased content or services
  • Serious medical emergencies (with documentation) that prevent usage of time-sensitive services
  • Errors in billing where you were charged incorrectly
  • Significant and unexpected changes to our service offerings that materially affect the value of your purchase

For consideration under exceptional circumstances, please contact our support team with relevant documentation and details of your situation.

8. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

  • Cancellation: Stopping future payments for subscription services. You will maintain access to the service until the end of the current billing period.
  • Refund: Returning money for a purchase already made, following the terms outlined in this policy.

For subscription services, cancellation can be done at any time through your account settings, but refund eligibility is limited to the terms described in Section 2.2.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

Refund requests will be honored according to the policy that was in effect at the time of purchase.

10. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us through the following channels:

CS Gaming Hub
6 Tara Road
Lake Paul TR20 9RG
United Kingdom

Email: support@csgaminghub.com
Phone: +440994929415
Hours: Monday to Friday, 9am - 5pm GMT

We strive to respond to all inquiries within 24-48 hours during business days.